contact us @:
Cluj-Napoca Office:
T: +40 746 087 558
E: office [at] lightwaysoftware [.] com
Romania
methodology & quality assurance:
Apart from developing cutting edge business oriented application, our company focuses on full customer satisfaction, keeping a close eye on the entire development process subjecting the product to often and thorough reviews. Furthermore, we have regular meetings in which we debate and plan process improvement and analyse metrics.
Our software project plan includes, but does not resume to:
Project leadership approach
Depending on the project's target we select a learship approach, which we consistently apply during the entire project's lifecycle.
Planning and tracking
We ensure all activities are firmly planned and a correct tracking system is in place and working. An effective and consistent tracking ensures maximum quality.
Defects monitoring
During the project development we collect, store and analyse all defects that might occur. Finding the causes of most often defects allows us to immediately undertake corrective actions.
Process adherence
On a regular basis audit takes place to ensure full process complience.
Training
All technical and non technical staff is trained in new techniques, methods and tool usage.
Communication
Customers are at all times able to access and view product status, progress and time spent on development. The system is 100% transparent as the access is made through a web based time tracking application. All team members speak fluent English and can communicate with the customers at all times.
Time difference management
We, as nearshore/offshore service providers take into the account our customers normal business hours and adjust our development schedule in such a way to ensure optimal communication and also normal working hours for our employees.
Requirements management
In order to provide a correct and valid software application, we carefully track and analyse all customer requirements, so that during development all of them are taken into account.
Document sharing
All project documentation is kept in a single, centralized place so that the entire development team and customer can have access to it. In our company this happens through a web based application in the form of a wiki system. Apart from ease of use, this ensures that any changes made by the customer are quickly propagated to the development team.
Customer satisfaction / feedback
After the product is delivered we keep close contact with the customer and gather feedback which we store and analyse later on. Based on customer feedback we are able to improve the overall development process.